Refund policy

Return & Refund Policy

Effective Date: [Insert Date]

At Kidskuddle, customer satisfaction is our priority. We want you and your little ones to be happy with every purchase. Please read our Return & Refund Policy carefully to understand your rights and options.

1. Returns

We accept returns within 7 days of delivery, provided the item meets the following conditions:

The product is unused, unwashed, and in its original condition.
The product is returned with original tags, packaging, and invoice/receipt.
The item is not part of our non-returnable category (see Section 5 below).

To initiate a return, please contact us at [kidskuddleindia@gmail.com] with your order number and reason for return.

2. Exchanges

If you received a damaged, defective, or incorrect item, we offer a free exchange for the same product (subject to availability) or a similar item of equal value. Please contact us within 48 hours of delivery with photos of the issue.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7–10 business days.
Refunds will be credited to your original payment method (or as store credit, if chosen).
Shipping charges (if any) are non-refundable, unless the return is due to our error (wrong/damaged item).

4. How to Return an Item

Contact our support team at [kidskuddleindia@gmail.com] to request a return.
Pack the item securely with all original tags and packaging.
Ship it to the address provided by our team, or schedule a pickup if available in your area.
Once received and inspected, your refund/exchange will be processed.

5. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

Innerwear, socks, and swimwear
Feeding bottles, pacifiers, and similar hygiene products
Items marked "Final Sale" or purchased during clearance
Products damaged due to misuse

6. Late or Missing Refunds

If you haven't received a refund yet:

First, check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
If you've done all this and still have not received your refund, please contact us at [kidskuddlesindia@gmail.com].

7. Cancellations

Orders can be cancelled within an hour of placing the order, as long as it has not been shipped. Once shipped, the order cannot be cancelled but can be returned as per this policy.